Powerful Presentations

Customer reviews(5 customer reviews)


This intensive course will provide you with the competences you need for preparing and delivering presentations in English. The course will also give you an overview of all stages of the presentation process, from initial planning to preparation and performance and improve your overall presentation techniques.

 

 

Course facts
Fees
Tell a friend

 

Course facts

Minimum Age: 18+

  

Maximum Class size: 15

  

Course Objectives:
English for Professionals courses are designed for people who need English for their jobs. They are available either in open courses or dedicated classes for our corporate clients.

To increase trainees competence in preparing and delivering presentations in English. The course also looks at specific presentations skills that will improve your overall techniques.

Course Level:

Intermediate + Our courses are for people who have a certain competence in English but need to achieve a higher level.

Course Content

This course will give students an overview of “The Fantastic Service Equation” and practice of the skills introduced.

 

The first stage will have participants consider Customer Expectations, both Internal & External, including:

 

  • Underlying expectations of customers- internal 
  • Levels of service
  • Common customer expectations - external
  • Describe and examine “Moments of Truth”

 

The Delivery of Customer Service stage will:  

  • Identify behaviours needed for fantastic customer service 
  • Practice effective active listening skills
  • Practice use of positive language
  • Deal with problem solving
  • Demonstrate all steps in the Fantastic Customer Service Equation

Throughout the course the trainees will practice their new skills and receive feedback from their peers and the course tutor.

Course Outcomes:
Through feedback and practice trainees will gain more experience in delivering reports and have an awareness of how to improve their own performance.

Course Length:

 15 hours
 

Our other Adult courses

Tell a friend